FAQ

Q1: What is Kuvonix?
A: Kuvonix is an online marketplace platform operated by Glashiya E-Com Private Limited, designed to connect buyers and sellers for products, services, and advertisements across India.

Q2: Is Kuvonix free to use?
A: Yes, you can browse listings and create an account for free. However, premium features such as membership packages and promoted ads come with applicable charges.

Q3: How do I create an account on Kuvonix?
A: Simply click on the “Sign Up” button on the homepage, enter your basic details, verify your email or phone number, and you’re ready to go.

Q4: Can I have multiple accounts?
A: No. Each user or business is allowed only one account to ensure authenticity and fair usage.

Q5: I forgot my password. What should I do?
A: Click on “Forgot Password” on the login page and follow the instructions to reset it securely.

Q6: How can I list a product or service?
A: After logging in, go to “Post an Ad” or “Create Listing”, fill in your product details, upload clear images, set your price, and publish.

Q7: Are there any restrictions on what I can list?
A: Yes. Items that are illegal, counterfeit, offensive, or restricted by Indian law cannot be listed. Please refer to our Listing Policy for details.

Q8: How long will my listing stay active?
A: Standard listings remain active for 30 days, after which you can renew or upgrade them using a membership plan.

Q9: What payment options are available?
A: You can pay via UPI, Debit/Credit Cards, Net Banking, or Wallets for premium plans and promoted listings.

Q10: Are payments refundable?
A: Payments are generally non-refundable, except in cases of technical errors or service non-delivery caused by Kuvonix.

Q11: What are membership packages?
A: Kuvonix offers membership plans that include benefits like:

• Featured or promoted ads

• Extended ad duration

• Priority visibility on listings
  Check our Membership Page for details.

Q12: How can I promote my ad on Kuvonix?
A: You can choose a banner ad, featured listing, or sponsored promotion to boost visibility. Visit our Advertisement Page for pricing and details.

Q13: How long will my ad be promoted?
A: The promotion duration depends on your selected plan — from 7 days to 6 months.

Q14: Is Kuvonix a secure platform?
A: Yes. We follow strict data protection standards and comply with the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011 under the IT Act, 2000.

Q15: How can I report a suspicious user or listing?
A: Click on the “Report” button under the listing or contact us directly at support@kuvonix.com

Q16: Who owns Kuvonix?
A: Kuvonix is owned and operated by Glashiya E-Com Private Limited, a registered company under the Companies Act, 2013.

Q17: How can I contact Kuvonix?
A:
📧 support@kuvonix.com
🌐 www.kuvonix.com
🏢 Kuvonix (A Unit of Glashiya E-Com Private Limited)

Q18: Can I use another company’s logo, images, or brand name in my listing?

A: No. Sellers are not permitted to use any copyrighted images, logos, or brand names that do not belong to them or are not authorized for use. Doing so may lead to listing removal, account suspension, or legal action.

Q19: How does Kuvonix handle copyright or trademark infringement?

A: Kuvonix follows a strict takedown policy.
If a copyright or trademark owner notifies us of unauthorized use, we may:

• Remove or disable access to the infringing listing

• Notify the user who posted it

• Suspend or terminate the violating account if repeated offenses occur

Q20: How can I report copyright or trademark infringement on Kuvonix?

A: You can send a formal complaint to our Legal & Compliance Team at:
📧 legal@kuvonix.com
Please include the following:

1. Your full name, contact details, and ownership proof

2. Specific listing URL(s) in question

3. Description of the copyrighted or trademarked work being infringed

4. A declaration that your complaint is made in good faith